Complaint handling process

How to make a complaint?

PRIVATE

As a first step, we encourage you to discuss your complaint with your preferred Toyota Dealer/Dealership. The minimum information required to investigate a complaint includes:

BUSINESS

As a first step, we encourage you to discuss your complaint with your preferred Toyota Dealer/Dealership or your dedicated Toyota Account Manager.

The minimum information required to investigate a complaint includes:

Personal details

Including your name, address, phone number and email.

Vehicle identification

Vehicle Identification Number (VIN) and/or registration number.

Vehicle details

Age and kilometres travelled.

Toyota Dealer details

Details of your Toyota Dealership and dealership contact.

Details of your complaint

Please include as much information as possible.

CONTACT TOYOTA

Contact Toyota

CONTACT US

Contact Us

Response time, investigation and review

Outcomes

Federal

State level:

ACT

Access Canberra

NSW

NSW Fair Trading

NT

Office of Consumer Affairs

QLD

Office of Fair Trading

SA

Consumer and Business Services

TAS

Consumer Affairs and Fair Trading

VIC

Consumer Affairs Victoria

WA

Department of Commerce – Consumer Protection

Still have questions?

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